Shipping Policy
Last Updated: May 18, 2026
At Koltee, we are committed to delivering our menswear collection to our U.S. customers with reliability and transparency. This policy outlines our shipping procedures so you know exactly what to expect when you shop at www.koltee.shop
1. Delivery at a Glance (USA)
For full transparency, here are our standard delivery timelines and costs for all orders within the United States:
| Feature | Details |
|---|---|
| Shipping Cost | FREE on all U.S. orders |
| Order Cut-off Time | 5:00 PM (EST - Eastern Standard Time) |
| Handling Time | 1 – 3 Business Days (Mon-Fri) |
| Transit Time | 5 – 8 Business Days (Mon-Fri) |
| Total Delivery Time | 6 – 11 Business Days |
| Currency | All transactions are processed in USD |
2. Shipping Locations
We currently ship exclusively to addresses within the United States. Whether you are in New York, Los Angeles, or anywhere across the country, we bring our menswear collection straight to your door.
3. Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number. This lets you monitor your package's journey in real time. Please allow up to 24 hours for the tracking information to start updating.
4. Transparent Pricing & Taxes
We believe in a "No Hidden Fees" experience:
- Sales Tax: Applicable state and local sales taxes will be calculated and displayed clearly at checkout based on your shipping address.
- Additional Fees: As we work with international suppliers, we aim to keep the process simple. For most orders, the price you see at checkout is the final amount you pay. However, in rare cases where any local fees apply, they are the responsibility of the customer.
5. Delivery Issues
Your satisfaction is our priority. If your order is delayed, lost, or arrives damaged, please reach out to us right away:
- Email: support@koltee.shop
- Reporting Window: Please report any delivery issues or damaged items within 7 days of the estimated delivery date.
6. Address Accuracy
Please make sure your shipping address is entered correctly at checkout. Koltee is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at support@koltee.shop within 12 hours of placing your order.
Contact us
Business Address: 353 Lexington Ave, New York, NY 10016, United States
Phone: +1 (315) 202-9675
Customer Service Email: support@koltee.shop
Customer Service Hours: Monday - Friday, 9:00 AM to 6:00 PM EST
Response Time: We aim to respond to all inquiries within 1-2 business days.