Payment Policy

Billing Terms & Conditions

Last Updated: May 18, 2026

Payment Methods

We accept secure payments via:

• Credit & Debit Cards
• Apple Pay & Google Pay (where available)

Payment Processing

• Full payment is required at checkout.
• Orders are not shipped until payment has been confirmed.

Security

All payments are encrypted and processed through secure, PCI-compliant payment providers. Koltee does not store any card details.

Chargebacks & Fraud Prevention

We reserve the right to investigate and dispute fraudulent chargebacks. Orders suspected of fraud may be cancelled at our discretion.

Currency

All prices on www.koltee.shop are listed and processed in U.S. Dollars (USD). Applicable state and local sales taxes are calculated and displayed at checkout based on your shipping address.

Contact us

Business Address: 353 Lexington Ave, New York, NY 10016, United States

Phone: +1 (315) 202-9675

Customer Service Email: support@koltee.shop

Customer Service Hours: Monday - Friday, 9:00 AM to 6:00 PM EST

Response Time: We aim to respond to all inquiries within 1-2 business days.