Privacy Policy

Last Updated: May 18, 2026

At Koltee, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you shop with us or visit our website. We follow applicable U.S. federal and state privacy standards, including the California Consumer Privacy Act (CCPA) and other state-level privacy laws where they apply.

1. Information We Collect

To give you a smooth shopping experience, we may collect the following data:

  • Personal Details: Name, billing address, shipping address, email address, and phone number.
  • Order & Payment Information: Details about your purchases and payment confirmations (handled securely through encrypted gateways).
  • Customer Communications: Records of your interactions with our support team.
  • Technical Data: IP address, browser type, device information, and website usage data captured via cookies.

2. How We Use Your Information

We use your information for the following business purposes:

  • Order Fulfillment: To process transactions, ship products to your U.S. address, and handle returns.
  • Customer Support: To answer your questions and help resolve issues.
  • Communication: To send order updates, security notices, and administrative messages.
  • Improvement: To review website performance and improve our product range.
  • Compliance: To meet legal, accounting, and tax obligations.

3. Cookies and Tracking

We use cookies and similar technologies to keep the site running, remember your preferences, and analyze how visitors use our store. You can manage or block cookies through your browser settings, though some parts of the site may not function properly if you do.

4. Data Sharing

We do not sell your personal information. We only share data with trusted third-party providers that are essential to running our business, such as:

  • Payment Processors: To process transactions safely.
  • Shipping Partners: To deliver your orders across the United States.
  • E-commerce Platform (Shopify): To host and secure our online store.

5. Data Retention & International Transfers

As Koltee works with international service providers, your data may be processed on servers located outside of the United States (for example, in the European Union or other regions where our partners operate). We make sure all service providers maintain privacy protections that meet or exceed U.S. standards. We retain your information only for as long as needed to fulfill the purposes outlined in this policy, or to comply with legal requirements.

6. Your Rights

Depending on the state you live in, you may have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate or incomplete data.
  • Request Deletion of your data, subject to certain legal or contractual obligations.
  • Withdraw Consent for marketing communications at any time.

7. Contact Us

To exercise your rights, or if you have any questions about this Privacy Policy, please reach out to us:

Business Address: 353 Lexington Ave, New York, NY 10016, United States

Phone: +1 (315) 202-9675

Customer Service Email: support@koltee.shop

Customer Service Hours: Monday - Friday, 9:00 AM to 6:00 PM EST

Response Time: We aim to respond to all inquiries within 1-2 business days.